Where the crying towels are monogrammed

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I'm sure hotels are accustomed to getting more letters of complaint than of praise, but Brian of An Audience of One has written an eloquent letter of appreciation to the proprietor of a fabled extended-stay establishment, down at the end of Lonely Street:

It's been a year since I first lugged all my baggage in your front door. I started to explain why I was there, but you smiled and waved me off. You'd heard it all before. I was sure I was the only person in the world who felt this way. You gave me the ten-cent tour, some bedside reading, and an extra toothbrush. "Hey buddy", you said. "You'll get over it some day. We all do."

"Hey man!", I replied, "you just don't understand. My heart is permanently broken. In pieces. I can't even pick it up. I'll need to borrow your whisk broom and dustpan just to get it all in one place again." You puffed on your stogie, and blue smoke swirled around your head when you sighed and said, " my friend, all it takes is time. The human heart has the ability to heal and regenerate itself. You'll see. Now take these clean towels and go find your room."

The staff there caters to the guests, but the customer isn't always right:

I took your advice. I wondered if a man with no taste in cigars would know anything, but I thought I had nothing to lose. I got in touch with old friends. I kept up conversations with current ones. I met some wonderful new people. Some of them touched my life in ways I could not have imagined. People I could trust. People I could count on. People who taught me things. People who gave me hope. Do you know how powerful it is to realize that so many people give a damn? When people that know you call to see how you're doing? When people you've never even met reach out a hand of friendship? When someone can look at you with all of your warts and find you attractive? I may try one of those cigars of yours.

Congratulations, Brian, and well written. The rest of you, go read the whole thing, especially if you're just checking in.


Brian said:

Michael, thanks for the props!

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This page contains a single entry by Michael Bates published on July 14, 2005 11:38 PM.

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