A laurel to Joe Momma's Pizza, a dart to Central Parking System

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A word of praise for Joe Momma's Pizza:

The actors in Encore! Theatre Company's Charlie and the Chocolate Factory had a two-hour break between the end of the Saturday matinee and call for the evening performance. Proximity, pizza, and video games made Joe Momma's the obvious place to get a bite to eat and hang out until the kids were allowed back into the PAC. My wife called ahead to give them warning, and they set aside the back room for our group of 40 or so.

One waitress, a thoroughly tattooed young woman, took all the orders and kept them all straight. There was an above-and-beyond moment, too. My in-laws avoid wheat gluten as much as they can, so they ordered a 10" pizza with a gluten-free crust. A few minutes after the order the waitress came back to tell them that the alfredo sauce had gluten as well, and asked if they'd like to order a pizza with red sauce instead.

So not only did Joe Momma's offer gluten-free pizza, the staff was alert enough to catch an inconsistency between crust and topping and brought the issue to the customer to resolve it to the customer's satisfaction, rather than bring out a pizza that wouldn't have met the customer's requirements. Well done to the waitress and kitchen staff.

And now a complaint for the Tulsa Parking Authority and their operator for the Williams Center South garage, Central Parking System:

When we came to see the final performance of Charlie, I opted to park in the underground garage right next to the PAC, rather than leave the car out in the hot sun. Saturday and Sunday parking costs only $4, not the usual $8, or so said the ticket.

When I reached the pay machine at the exit, the machine, which seemed to be shiny and new, failed in three separate ways:

"Please pay with a credit card or cash."

[ iInsert credit card.]

"Credit cards are not accepted. Please pay with a credit card or cash."

[Grumbling, I Insert $20 bill. Machine returns $11 in dollar coins. Receipt shows $8 charge for parking, despite ticket and signs to the contrary.]

So the machine wouldn't take a credit card, despite saying it would, the machine charged me the weekday rate, twice the rate I should have been charged, and the machine short-changed me. I'm out five bucks.

An attendant was in the booth, but she couldn't help me. She could see what was wrong, but she didn't have the authority or the means to correct the problem. She told me her name and wrote the Central Parking System number on the back of my receipt. So I get to decide whether to waste at least $5 of my time to get my $5 back. (Since the machine wouldn't take a credit card, they won't be able to credit my account, so I'll wind up with a check that will be sent through the mail and that I'll need to deposit.)

This is not the sort of parking experience we should be providing for downtown visitors.

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About this Entry

This page contains a single entry by Michael Bates published on July 17, 2011 8:52 PM.

Last chance: Charlie and the Chocolate Factory, today at 2 pm was the previous entry in this blog.

"A Salute to Curly Lewis: Tulsa Western Swing Reunion" Thursday, July 21, 2011 is the next entry in this blog.

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