By Ken Levine: Open letter to airlines: we hate you

By Michael Bates on March 24, 2008 5:17 PM | | Comments (0) | TrackBacks (0)

By Ken Levine: Open letter to airlines: we hate you

Communicating honestly with passengers about flight delays -- the problem isn't weather in Chicago; the pilot is waiting in a long line at Starbucks -- would go a long way to winning back public confidence. (Some vulgar expressions. Via Ace.)

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This page contains a single entry by Michael Bates published on March 24, 2008 5:17 PM.

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